In many ways you could say our main product is customer support. It's what we work on the hardest. 90% of our staff is in some way dedicated to this process. Beyond fast speeds, amazing technology, and great uptime records - we realize that we must judge our success on how well we have supported our clients. It's really what matters the most in business today. We promise: To be accessible, friendly, and helpful at all times. To answer the phone when you call, 24/7. Reply to your emails and support tickets within 24 hours. To provide timely information regarding system incidents. And lastly, we promise to listen. Should we fall short of our goals we want to know about it so we can quickly remedy areas needing improvement. We value customer feedback. Please give us a report card on how we're doing. We want to know the good, the bad, and everything in-between. We're listening .